How can I ensure that the sneakers I purchase are authentic?

We thoroughly check all our sneakers and only deal in original products. For further information visit our Authenticity site.

What is the delivery time and cost?

The average delivery time is 2-3 business days, and the cost depends on the total amount of the order and the delivery address. After your purchase, we will inform you about the expected delivery time.

Do I have the option to return or exchange the product?

Yes, you can return the product within 14 days in its original condition. Detailed return information can be found under the Terms and Conditions section.

What payment methods do you accept?

We accept card payments, cash on delivery, and bank transfers.

What happens if my desired size is out of stock?

We recommend subscribing to our mailing list, so you will be immediately notified of newly arrived sneakers. If you do not want to wait, please contact our customer service at the provided contact information under Contact and request a special order.

How do I know the status of my order?

You can track the status of your order based on the order number. You will also be informed about its current status through the emails we send. If you do not receive an adequate response, please contact our customer service.

How can I track my order status after it has been shipped?

Once we have handed over your order to the courier service, they will send you an email with a tracking number, through which you can track your package.

How can I be informed about the arrival of new sneakers or promotions?

We recommend subscribing to our newsletter or following us on social media for the latest information @cop.your.pair

Do I have the option to pre-order sneakers?

For some highly sought-after models, there is an option to pre-order.

How can I contact customer service?

You can find all our contact details under the Contact section, or email us at info@copyourpair.hu